If you follow my blog you will know that I do try and keep my posts really positive, but for the past few months I have had several occasions where I have felt absolutely shite from finishing work. My previous posts have stated that I work in customer service for the local council and about 80% of the time I really like my job, I find it so rewarding to help others and since the working age of 16 I have been in customer service based roles. I myself am quite a chilled out girl, I don’t particularly like to argue, I don’t like to be argued with and I am definitely not going to slam my views on anyone. But I have had enough of coming home crying.
I cover so many different services in my job and I believe that I work my bloody hardest to give the best customer service that I can, I sometimes go more than my job in order for the public to have the best customer service. I do extra work to help in the social team, making awards , organising the Christmas Party, organising charity events and I always help new members of staff and visitors and that’s what I absolutely enjoy.
I always get great marks in my call ratings but the one thing that is letting me down is asking the general public for them to answer a survey at the end of the call. I am not a hard seller, I will ask them throughout my call and of course I will never force someone to do it. Personally I wouldn’t do it but that’s just me, I understand that many would so that’s definitely not passing my judgement.
I find it so hard, I come across absolutely polite, lovely and understanding on the phone and like I said go the extra mile, then you have other people who sound like robots, they sound like they couldn’t care but they are getting the public to do these surveys. Now they are saying if you do not meet your targets, we will take further action. Surely it’s more expensive to recruit, train to someone who has the skills I have gained over 2 years. So many people are leaving because they are made to feel bad.
It has got to the stage now where management are noticing, I am trying so hard. I feel embarassed, I feel ashamed, scared, worried and rude to ask them the questions. I prefer it when the customer tells me that I have done a good job, not to say “oh actually instead of telling me, can you put that in a recorded message” so that the government can meet their targets.
My manager today you will never be a salesman will you, my response was that I work in customer service and I am offering a service and not targets or I am not a robot.
I dunno I am having a rant, I am fed up of just being judged on something I cannot control. I put a number of different people through to this number today and none of them actually did the survey they put the phone down. Which means that it shows I asked no one today. It is so demotivating, especially all the robots are getting loads and they are not being empathetic at all.
I have cried far too much over this job.
I just want a job in my degree, I want a job in Marketing. I want a job that I enjoy 100% of the time. I’m so fed up of being shouted at, sworn at, made to feel like shit because someone else cannot do their job.
I text my brother and we have a close sibling relationship and as he is at Uni at the moment, I said “please for the love of God, keep going with your degree, do not give up on something you love, do not give up because you feel that you cannot do it for one day, do not end up like me with a 2:2 in a job that you dread going into most days” and his response just made me cry…… and still making me cry lol! :
“Aww thank you, that’s the lift I needed! But don’t give up. Your dreams are achievable you shouldn’t let what has happened in the past stop you from achieving your goals. You can do it and you will do it. The best things in life are worth working hard for because that’s when you know its worth it. And it’ll all pay off in the end. Just look at everything you’ve achieved so far!! I’ve only been able to do what I’ve done because you’ve lead the way! You inspire people to be the best that they can be and give them the positivity and happiness that they need. You’re most than just qualifications and if employers cannot see that and look at you as a person and your achievements then they’re not the people you want to work for. You’re never limited to what you think you can do because of what a piece of paper says. You can do what ever you want and go wherever you want to because you’re one of the most hardest working and self sacrificing people I know. Everything I tell myself to keep moving forward and that is exactly what you have to do. Don’t look back, just keep moving forward. Just keep swimming!! Xx”
If you need motiviation………. just look at that text.
If you ever call up your local council and they say “do you have a spare minute to answer 3 short customer service questions” …… please help us out. It really does only take less than a minute.
So my head is being held high, I am doing the best I can and if it’s not good enough I don’t know what else I can do.
Do you ever have those absolutely rubbish days?