If you follow my blog you will know that I do try and keep my posts really positive, but for the past few months I have had several occasions where I have felt absolutely shite from finishing work. My previous posts have stated that I work in customer service for the local council and about 80% of the time I really like my job, I find it so rewarding to help others and since the working age of 16 I have been in customer service based roles. I myself am quite a chilled out girl, I don’t particularly like to argue, I don’t like to be argued with and I am definitely not going to slam my views on anyone. But I have had enough of coming home crying.
So here I am sat writing my blog whilst watching Julie and Julia and I start to realise when watching this that my life is Julia’s at the start. It made me feel like crap. I do deal with generally the same type of people everyday, I cannot begin to tell you how often customers make me feel like shite on the phone.
I seriously do not think that the public *dammit got so annoyed my nail varnish smudged (repaint) hmm anyway* think about the way in which they speak to the other person on the end of the line. I work in a “call centre” type business for the local council, so you can imagine the type of calls. Of course there are some absolutely love people but most of them and I mean 90% of them are men having a go at the council but it feels like it is me. I know that they’re not having a go at me personally but it’s hard when they’re shouting down the phone to you and being so rude!!
Over the past few weeks especially due to all the bad weather we have been getting and the high volume of rude calls that I am receiving, I am starting to really hate my job. It is not something that I want to be doing at all. I have applied for jobs but I have been declined. Then it got me thinking when I was watching Julie and Julia how much I love blogging, I love to write about how I am feeling, my thoughts, opinions etc and it is absolutely my little break from all the chaos.
The film of course goes through the idea of blogging about cooking, well there’s no way that that is going to happen as I cannot cook!! But it just made me realise how special it is to have your own personal view out there and if someone else agrees with you great!
I want to do something that I enjoy, that gives me escapism and this is it. The film is definitely a “role model” film for those bloggers out there. I may not be able to cook and I may not have a man in my life, but I am trying my hardest to blog.
ps. remember if you ever do call through to complain to someone just the sentence “I am not having a go at you, I do apologise” it seriously relaxes and makes the person who is taking your call feel just that bit much better.
As a girl or even maybe just a person I am not upfront and rude until something really annoys me and I always try and see things from another person’s perspective. So I was really shocked when I went out with a work colleague shopping last night. I know she can be pretty abrupt on the telephone and she says things straight to yourself and of course she also has her nice side, but I definitely saw something else last night and I questioned my own personality.
Lets think of some examples, she would have a go at anyone who got in her way on the road (ie slow drivers) or swear at them etc, I would just wait my time out and just drive by I wouldn’t intentionally turn around and look to swear. Hmm another one, she would wait for someone to open a door for her and wouldn’t hold for someone else – I would do the exact opposite for both. In the stores, she would ask the cashier questions that were so abrupt and sounded so rude, there was no please or thank you and when we were looking for candles she turned and said “god that is disgusting give me something that smells “actually” nice. I was appauld by this and I just kept having to say other comments and butting in “oh im sorry that’s not the right scent do you have anything else in mind such as along the lines of…..” and again pleases and thank you. When at the till, the lady would say “hope you have a great day” she would just ignore them and walk off with her nose up in the air and I would reply “thank you, you too hope you have a good evening too!” with a smile.
I don’t get it, why be so mean or so rude. Okay she gets what she wants but getting there takes some times a little help with a smile and politeness. I just felt a bit shocked by it all, I have been that cashier and I would feel absolutely awful after I had served her. If for example she had a rude customer on the phone, okay she may bite back and be great in arguments (which I am not – BUT I can defend myself when I want to!) she would hate that person on the other end of the line.
What do you prefer, do you prefer to be blunt or polite but still express feelings when needing to be?